Orders are handmade and ship from Louisiana. Most orders process in 1–3 business days, with standard delivery taking 3–5 business days after shipment.

Returns are accepted on non-personalized, unused items within 7 days of delivery. Items damaged in transit or defective will be replaced or refunded. Full details are available in our Policies.

Every Sip-Sip Hooray order includes one free replacement per order, for life.

Replacements are for the same item originally purchased and require a clear photo of the damage. Exchanges for different items are not allowed. Applies to eligible products and US orders only.

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UVDTF (Ultraviolet Direct-to-Film) printing is an advanced printing technology that allows high-resolution, full-color designs to be transferred onto various surfaces with exceptional durability. Unlike traditional printing methods, UVDTF printing utilizes ultraviolet (UV) light to cure specially formulated inks, creating vibrant and long-lasting prints.

The texture you feel on the cup is the top layer of UV ink called varnish. The varnish gives the designs their glossy appearance.

Our UV prints are not stickers. Stickers are smaller, individually cut designs printed on various materials (vinyl, paper, or polyester) with an adhesive backing for easy peel-and-stick application. Stickers are remove-able, and do not last.

We currently use global post to ship internationally. This usually takes 3-5 weeks to deliver!

By placing an order with international shipping, you acknowledge and agree that you are responsible for any customs fees, duties, and taxes that may apply to your order upon arrival in your country. These charges are determined by your local customs authority and are not included in the cost of your purchase. Please check with your local customs office for more information regarding potential charges. Thank you for your understanding!