Shipping + Returns

Processing Times:
Please allow 1-3 business days (Mon-Fri) to process and create your order! This does not include time needed for transit.

Shipping Times:
We ship with USPS and UPS. Standard shipping usually this takes 3-5 days to deliver. Our orders are shipping from Louisiana, USA. Holidays may cause delays.

Returns and Refund Policy:
At this time we only accept returns on our non-personalized items. Non-used items can be returned within 7 days of delivery. We are happy to replace or refund any items that are broken in transit or items that appear to be defective. To book a return or replacement use our Return Portal. If you have any issues or concerns regarding your order please send us an email support@sipsiphooraydesign.com

Exchanges/Cancelations:
All orders enter production after 12 hours of order placement. If your order was placed within this time frame we can swap your item for an item of same price or cancel if necessary. After this period we do not accept exchanges or cancelations.

Lifetime Replacement Policy

Each Sip-Sip Hooray order is eligible for one free replacement per order, for life.

Here’s how it works:

You can replace one item per order, anytime.
The replacement must be for the same item originally purchased.
A clear photo of the damaged item is required to process your request.
Exchanges for a different product are not allowed, no exceptions.

Exclusions:
Candles, Oops Cups, gift cards, SSH x HAH collab sets, and cup accessories (including but not limited to straws, lids, and mug rugs) are not eligible for lifetime replacement. Available only for US orders.

How to Request a Lifetime Replacement

If your cup has been damaged and qualifies for our Lifetime Sip-Sip Replacement, here’s how to get a free replacement:

Take a clear photo of the damaged item. Make sure the damage is easy to see.
Find your order number from your original purchase confirmation or receipt.
Email us at support@sipsiphooraydesign.com with the following:

Subject line: Lifetime Replacement Request
Your order number
A photo of the damage
The name of the item you purchased/need replaced

Once we review and approve your request, we’ll send you a replacement of the same item, completely free.

Country/region

Collection: Pet Lover