Frequently Asked Questions

Product
What types of cups do you offer?

We carry 32 oz tumblers, 16 oz and 20 oz glass cups, 17 oz glass mugs, 40 oz plastic tumblers, and 40 oz glass tumblers. Each style is made with durable, non-toxic materials.

What are your cups made from?

Glass options are made from lead-free borosilicate glass. Plastic tumblers are BPA-free and shatter-resistant. Designs are printed with UV-cured DTF for a permanent, glossy finish that won’t peel or fade.

Do all cups come with lids?

Most styles include a lid. Options vary by product: bamboo lids (hand-wash only) or dishwasher-safe acrylic lids. Check the individual product listing for details.

Orders & Customization
Can I personalize any cup?

Personalization is available on select styles. If you see a “personalize” option on the product page, you can add a name or design. For custom requests, email support@sipsiphooraydesign.com.

What if I need to change or cancel my order?

Contact us within 12 hours of placing your order. After that, production begins and changes can’t be made.

Do you offer gift messages?

Yes. You can add a note at checkout and we’ll include it in the package.

Shipping & Delivery
Where do you ship from?

All orders are handmade and shipped from Louisiana, USA.

Do you ship internationally?

Yes. We ship worldwide via global post. Delivery takes 3 to 5 weeks, and buyers are responsible for any customs fees or duties.

How long does shipping take in the US?

Processing takes 1 to 3 business days, then standard shipping is 3 to 5 days. Holidays may cause slight delays.

Returns & Exchanges
What is your return policy?

Non- used items can be returned within 14 days of delivery.

My order arrived damaged. What should I do?

We’ll replace or refund any broken or defective items. Use our Return Portal or email support@sipsiphooraydesign.com with photos.

How do I start a return?

Visit our Return Portal to submit a request. Once your return is received, we’ll process your refund quickly.

Care Instructions
How do I care for glass cups and tumblers?

Hand wash with a soft sponge to keep the design vibrant. Non-personalized glass styles are dishwasher safe, but hand washing is still recommended for longevity.

How do I care for plastic tumblers?

Hand wash with mild soap. Avoid abrasive scrubbers and high heat (like dishwashers) to prevent warping or fading.

How do I care for bamboo lids?

Hand wash only and dry completely. Do not soak or leave the lid on for more than 24 hours to avoid moisture buildup.

Can I use these cups for hot drinks?

Glass cups and mugs are heat-resistant and safe for warm drinks. Plastic tumblers are better suited for cold or iced beverages.

Promotions & Discounts
Can I combine my new customer discount with free shipping?

Discounts can’t be combined. Use whichever gives you the better savings at checkout.

What qualifies for free shipping?

Orders over $40 ship free within the US.

Do you run sales often?

Yes. We launch fresh collections and run monthly promotions. Sign up for emails to stay updated.