Custom Design Request Cup With Lid and Straw ( All Cup Styles )

• Premium UV-Printed Design – No vinyl or stickers, ensuring long-lasting quality. The texture you feel on our cups is the top layer of UV ink called varnish. The varnish gives the designs their glossy appearance. The ink is cured to our cups. You can read more in the tabs below.
• Complete Set Included – Comes with a bamboo lid (Pink glass cups include both a pink plastic lid and a bamboo lid, along with a matching pink straw. Plastic 16oz cups come with a plastic lid), straw, and straw cleaner for easy use. (Please read the Bamboo Lid Disclaimer and Care Instructions tab for details.)
• Spill-Resistant  Lid – Features a secure silicone seal to help prevent leaks. 
• Durable & Safe Materials – Made from thick borosilicate glass, BPA-free, and microwave safe.
• Easy Care – We are proud to say our cups are dishwasher safe.

Bamboo Lid Information: 

• No soaking, hand wash only! Bamboo is a natural, porous material, so dry it completely before sealing it back on your cup. Moisture + no airflow = a science experiment you did not ask for.
• Don’t leave your lid on for more than 24 hours at a time—closed containers + no airflow can cause growth (as it would in any container with a lid).
• PLEASE NOTE: We are not responsible for lids that grow fuzzies—this is just how wood-based products behave if not cared for very specifically.  Check out our dishwasher-safe acrylic lids for a low maintenance option  here .

Cup Care Instructions:

• While our cups should be totally fine on the top rack of your dishwasher using a normal heat cycle, please be aware dishwashing soaps, temperatures, and water hardness varies from home to home. This can lead to buildup that may affect the appearance of your cup over time. If you want to be extra safe, we get it, give your cup a gentle hand-wash!
  
  
• Here in Louisiana, our water is moderately hard, and we haven’t had any issues washing our cups in the dishwasher.
  
  
• Because dishwashing results can vary, if you choose to machine wash, you acknowledge that Sip-Sip Hooray is not responsible for any potential fading, warping, or damage caused by dishwasher use. ❤️
  
  
• Treat your cup like the cutie it is: no soaking, no harsh scrubbing (a gentle sponge is totally fine), and no soaking your lid either. 

Processing Times:
Please allow 1-3 business days (Mon-Fri) to process and create your order! This does not include time needed for transit.

Shipping Times:
We ship with USPS and UPS. Standard shipping usually this takes 3-5 days to deliver.  Our orders are shipping from Louisiana, USA. Holidays may cause delays. 

Returns and Refund Policy:
At this time we only accept returns on our non-personalized items. Non-used items can be returned within 7 days of delivery. We are happy to replace or refund any items that are broken in transit or items that appear to be defective. To book a return or replacement use our Return Portal. If you have any issues or concerns regarding your order please send us an email support@sipsiphooraydesign.com

Exchanges/Cancelations:
All orders enter production after 12 hours of order placement. If your order was placed within this time frame we can swap your item for an item of same price or cancel if necessary. After this period we do not accept exchanges or cancelations.

❤️ Bec we’re so transparent... Thing To Be Aware Of:

• Our 16oz Plastic Cups come with a clear, dishwasher-safe acrylic lid—not bamboo. Our 40oz Plastic Cups include a plastic, dishwasher-safe lid—not bamboo. (Cup styles may vary during peak seasons.)
• Our 40oz glass straws may not reach the very bottom of the tumbler, but don’t worry—they still work perfectly for sipping! If that’s not your vibe, no stress—each 40oz tumbler also includes a plastic straw that does reach the bottom.
• Our lids do not have vent holes, but rest assured, this doesn’t affect suction as long as the cup isn’t overfilled.
• Lastly, if you notice liquid creeping up through the straw when inserting it after securing the lid—that’s just physics! Air displacement pushes the liquid up. If that bugs you, simply insert the straw before sealing the lid and… BAM! Problem solved.